Shipping & Delivery
Dispatched from Dubai with the same precision that defines every product we create. Every bottle's journey is handled with the care it deserves.
01
SWIFT DISPATCH
1–2 business days
02
WORLDWIDE REACH
UAE + 40+ countries
03
SECURE HANDLING
Tamper-proof packaging
04
COMPLIMENTARY
Orders over $120
DIRECTORY
PROCESSING & DISPATCH
All orders are processed from our facility in Dubai, UAE. Orders placed before 12:00 PM GST on business days are typically dispatched the same day. Orders placed after this window, or on weekends and public holidays, will be processed the following business day.
Our standard processing and dispatch timeframe is 1–2 business days. During limited releases or peak periods, please allow a slight extension in processing time. You will be notified by email the moment your order leaves our facility.
DELIVERY TIMELINES
Once dispatched from Dubai, delivery timelines depend on your destination.
United Arab Emirates
Standard delivery takes 1–3 business days.
GCC Countries
(Saudi Arabia, Kuwait, Qatar, Bahrain, Oman) — Standard delivery takes 3–5 business days.
Europe & Asia-Pacific
Standard delivery takes 5–8 business days. Express options are available at checkout.
Rest of World
Standard delivery takes 8–14 business days. Customs handling may add additional time for certain regions.
* Deliveries are made Sunday to Thursday. UAE public holidays may affect dispatch and transit times.
SHIPPING CHARGES
WITHIN UAE
$80
INTERNATIONAL
$130
Complimentary delivery on all orders over $120. International rates vary by destination and are calculated at checkout.
PAYMENT OPTIONS
We accept all major credit and debit cards including Visa, Mastercard, and American Express. All transactions are processed securely in USD.
For enquiries regarding corporate orders, gifting programmes, or distribution partnerships, please contact us directly at info@hilsoncreekglobal.com and our team will assist you personally.
ORDER TRACKING
The moment your order leaves our Dubai facility, you will receive an email containing your tracking reference and a direct link to monitor your shipment in real time.
For any tracking concerns or updates, our client care team is reachable at
info@hilsoncreekglobal.com or by phone at +971 4287 0872.
MODIFICATIONS & CANCELLATIONS
If you need to modify your delivery address or cancel your order, please do so within 12 hours of placement, or before the order is dispatched — whichever comes first.
Once a parcel has left our facility in Dubai, we are unable to alter its destination. Please contact us immediately at info@hilsoncreekglobal.com for any urgent adjustments and we will do everything within our power to assist.
DELAYS & EXCEPTIONS
While we work exclusively with trusted courier partners, unforeseen circumstances — including customs inspection, adverse weather, or regional public holidays — may occasionally affect transit times.
International shipments may be subject to import duties, taxes, or customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping fee.
In the event of a significant delay, our team will proactively contact you with updates. Your confidence in our house is something we take seriously.
FREQUENTLY ASKED QUESTIONS
We do not currently offer a guaranteed same-day service. Orders placed before 12:00 PM GST on business days are typically dispatched the same day and arrive within the UAE the following business day.
Our courier partner will attempt to reach you before arrival. If you are unavailable, a second delivery attempt will be made on the next business day. After two failed attempts, the parcel will be held at the local depot for collection or returned to our facility.
Address changes may be requested within 12 hours of order placement, provided the parcel has not yet been dispatched. Contact us immediately at info@hilsoncreekglobal.com and we will do our best to accommodate the change.
We currently ship to 40+ countries across Europe, Asia-Pacific, the Americas, and the wider Middle East. If your country is not listed at checkout, please contact us directly and we will advise on the best available option.
