Returns & Exchanges
We want every bottle to feel right. If something isn't, here's exactly how to make it so.
01
7-DAY WINDOW
From date of delivery
02
UNOPENED ONLY
Seal must be intact
03
FREE PICKUP
In Dubai & across the UAE
04
FAST REFUNDS
5–7 business days
DIRECTORY
Eligibility & Conditions
We accept returns within 7 days of delivery, provided the bottle is unopened, unused, and in its original sealed packaging with all tags and boxes intact.
Discovery sets, gift-wrapped orders, and items marked “Final Sale” are not eligible for return.
How to Request a Return
Contact our concierge team with your order number and reason for return within the 7-day window. We’ll confirm eligibility and arrange a free pickup for Dubai and across the UAE.
For orders outside the UAE, we’ll share the nearest courier drop-off point.
Refund Timeline & Methods
Once we receive and inspect your return, refunds are processed within 5–7 business days.
Refunds are issued to your original payment method — credit or debit card, Apple Pay, or bank transfer for cash-on-delivery orders.
Exchanges
If a composition simply isn’t the right fit, we’re glad to exchange it for another from the same collection at no extra shipping cost, subject to the same 7-day, unopened condition.
Non-Returnable Items
For hygiene reasons, opened or used bottles cannot be returned or exchanged. Discovery sets, sample vials, and items purchased during clearance or “Final Sale” promotions are final.
Damaged or Incorrect Items
If your order arrives damaged or isn’t what you ordered, contact us within 48 hours of delivery with a photo of the packaging and item. We’ll send a replacement immediately — no return required first.
FREQUENTLY ASKED QUESTIONS
Yes — as long as it's within 7 days of the original delivery date and unopened, we're happy to process a return or exchange, even without the original receipt.
Returns due to change of mind are free for pickup within Dubai and across the UAE. For orders outside the UAE, a small courier fee may apply unless the return is due to our error.
You'll receive an SMS and email confirmation once your refund is issued, along with the reference number for your payment method.
STILL HAVE A QUESTION?
We're here to help.
Our concierge team is available every day, Saturday to Thursday, to help with a return, an exchange, or anything else you need.
